Refund Policy

Once we receive the item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, a coupon of the calculated amount after (after deduction) will be provided to you for further purchase. Only in exceptional case (Allowed by our team), we will initiate a refund to your credit card / Paytm (or original method of payment) etc. You will receive the credit within a certain amount of days, depending on your card issuer’s policies. Shipping costs are not refundable.

Return Policy

You have three calendar days to return an item from the date you received it. We only accept return in case of damage or different (Not as mentioned in description/details). To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging.  Any purchase that follows our size chart /description / details mentioned is not allowed to return.

Exchange Policy

We do not exchange the item(s), we will give you the coupon of the calculated amount after (after deduction) to be used for further purchase.

Return Pickup:

In case of return pickup, if not picked in 2 attempts (as per courier) we will cancel the return pickup and will close the return request. we will not consider the same request again.

Cancellation:

You can raise a cancellation request by Email (premkala@gmail.com) or on Whatsapp (9354857553) with in 12 hour after placing order. Once shipped order cannot be cancelled.

*Some products on which returns are not allowed, have mentioned ‘Not returnable’ in description or in ‘More Information’ section.

*Shipping charges are not refundable in both the cases. In case of “Free shipping” Order, Return shipping charges  will be deducted according to below given calculation:

Order value less then 699

 Rs 50 Will be deducted

Greater than 699

 Rs 100 Will be deducted

Greater than 1499

 Rs 150 Will be deduected

*Additional INR 60 (in case of COD)

Need help?

Contact us at premkala@gmail.com for questions related to refunds and returns.

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